Refund and Dispute Rules

1. Who is responsible for what

These rules explain how we refund payments for DeadBoost services and how we handle disputed orders. They are part of the Offer and apply to all orders: rank boost, placement matches, win boost, ranked unlock and coaching — in both Piloted and Duo modes.

The contractor under the agreement is Individual Entrepreneur Nikolai Karelin, address Adjaria, Batumi, Bagrationi 129. Full company details are in section 25 of the Offer. We are not a game studio and not Valve: we organize the work and pick a performer for your order. But you enter into the agreement with us, and we are responsible to you for the quality, the timing and the actions of the specialists we engage. You have no separate relationship with the performer, and you pay us.

We have agreements with the specialists we engage, including a confidentiality obligation. How we settle with them does not affect your rights or the refund amount.

Orders are available to persons aged 18 and over, and from age 14 with the consent of a legal guardian. If it turns out an order was placed without the required consent, we cancel the order and refund the full amount paid without deductions.

These rules do not limit your rights as a consumer. If any provision turns out to be worse than what the law provides, the law applies. An explicit list of rights these rules do not affect is in section 15.

All requests about refunds, disputes and claims: contact@deadboost.com. This is also the address for legally significant communications. First response within one business day.

2. What counts as completion of an order

An order is complete when the scope you paid for, recorded in the order's price snapshot, has been delivered. The price snapshot is the copy of the price calculation saved in the order: the service, its parameters, every surcharge and the total. The price is calculated by the server and saved at checkout, so the contents of the order do not change afterwards.

We guarantee the paid scope of work, not a specific date. The pace depends on matchmaking, game updates and mode availability. If we exceed the agreed time, section 14 applies: you choose a new deadline, a price reduction or a refund.

Progress is recorded in the order's progress log automatically, from the game statistics of the linked account: matches played, wins and losses, rank changes. The log and the chat history are the main evidence in a review. The log is not the only evidence: if there is little or no data, we look at the order chat and the event log, and interpret them not against you.

• Rank boost: the target rank from the order parameters has been reached.
• Placement matches: the paid number of placement matches has been played. The resulting rank is determined by the game — it is not part of the order and is not promised.
• Win boost: the paid number of wins has been played.
• Ranked unlock: the paid number of wins in Standard has been played. A full unlock requires 60 wins — if you paid for fewer, completion means exactly the paid number of wins.
• Coaching: the paid number of session hours has been held. Hours held are recorded by messages in the order chat.
• Assigning a performer, taking the order into work and the first match do not count as completion and do not remove your right to a refund.

3. Service time

The calculator on the website shows an estimated time. We agree the exact time with you in the order chat when the performer takes the order — this is the agreed time.

In any case the maximum time is no more than 30 calendar days from receipt of payment. If a shorter time is agreed in the chat, that time applies.

The time is extended for any pause at your request or while the account is unavailable for work. We record each pause and resumption with a message in the order chat. We do not extend the time unilaterally.

If you do not get in touch or do not give access to the account for 14 consecutive calendar days, counting from our message in the chat about the pause, we may close the order. If you asked for a pause until a certain date yourself, the period counts from that date. Two days before closing we send a reminder in the order chat — reply, and the work continues.

After closing, the performer is released, and the order's price and time no longer apply. We deduct only the specialist's fee for the part already done, calculated as in section 5, and refund the balance within 10 days of your request to contact@deadboost.com (for cryptocurrency payments — with an address for the refund, as in section 12). If you want to continue, place a new order at current prices; counting the balance of the previous order towards its payment can be agreed by email.

4. Cancelling an order before work starts

Until work on the order has started, you can cancel it without giving reasons and without deductions — we refund 100% of the amount paid.

This covers every case in which the performer has not played yet: the order is paid and no performer is assigned, or a performer is assigned but has not started playing.

A cancellation takes effect from the moment you send it — by a message in the order chat or by email to contact@deadboost.com. A message sent to these addresses is considered delivered to us on the day it is sent. Work stops from that moment, and costs incurred after it are not deducted.

There is currently no cancel button in the interface: we accept cancellations by email or in the chat, and the administration processes the refund. The order status changes after the money has been sent. The refund period is 10 days, as in section 12.

Entries in the progress log do not by themselves justify a deduction. Only costs for work actually done, confirmed by match data and rank changes, are deducted. If any doubt remains, the matter is decided in your favour.

5. Cancelling after work has started and partial refunds

You may cancel the service at any time before it is completed. We deduct only the costs actually incurred for the part already done and must substantiate them. Everything else is refunded.

What our actual costs are. This is the fee of the engaged specialist for the completed part of the work, confirmed by the progress log and match data. Our own share of the price is not deducted if you cancel and is refunded in full.

How we calculate. We take the price snapshot and see what share of the paid scope has been done: how many rank steps have been covered, how many of the paid wins have been played, how many coaching hours have been held. From that we calculate the specialist's fee for the completed part — this is the deduction. The rest is refunded.

If the specialist has not yet been paid for the completed part and no obligation to pay has arisen, no deduction is made: we refund 100% of the amount paid.

We record the calculation with a message in the order chat — this is the written copy of the calculation: the share of completed scope, an extract from the progress log and the total amount to be refunded. We send a copy to your email on request. If you disagree with the calculation, that is a ground to open a dispute (section 7).

If the specialist has already been paid, this does not affect your refund: we refund the money from our own funds and settle with the performer ourselves.

• The payment system fee and any fees of ours are not deducted from the refund.
• Our internal settlements with engaged specialists do not reduce the refund: we calculate from what you actually paid.
• Promo code discount: we refund the amount actually paid with the discount, not the “price without the discount”.
• Waiting time, assigning a performer, chat communication and dispute handling are not charged separately.

6. Acceptance of the result and the 72-hour window

When the performer marks the order as completed, the order moves to the “awaiting confirmation” status and the completion time is recorded. A notification arrives in the order chat. From the moment of notification you have 72 hours to confirm the result or open a dispute.

If you did not receive the notification, the period does not run for you. Write to contact@deadboost.com — we will return the order to work or give you a new 72 hours from the moment you actually learned of completion.

If 72 hours pass without a confirmation or a dispute, the result is considered accepted. Technically this is recorded by the administration: the system currently has no automatic confirmation without human involvement.

Acceptance — yours or on expiry of the 72 hours — does not deprive you of the right to raise claims about defects in the service: you have 30 calendar days from the day the order is confirmed. The result is verifiable immediately — the achieved rank, wins and sessions are visible in the progress log, which is why the period runs from acceptance. If no claims are received within 30 days, the service is deemed accepted without remarks and the payment stays with the service for good — regardless of whether the order had a payment-verification hold, game server downtime or a performer replacement: all these events are visible in the order log at acceptance. Imperative norms of the law of your country that grant you more rights are not limited by this clause. After the order is confirmed, send claims to contact@deadboost.com: this channel does not depend on the order status in the interface.

You leave a review after the order is confirmed, and it is published immediately. Later we may hide a review only if it contains insults, personal data of third parties, advertising, or is unrelated to the order — we will state the reason in the order chat. The rating and content of a review affect neither publication, nor refunds, nor dispute decisions. We never link a refund or a dispute decision to the content, modification or removal of a review.

If an order ended in a refund, you cannot leave a review through the interface — the mechanism is tied to a confirmed order. Write to contact@deadboost.com if you want your review to be published.

7. Disputes: how to open one and what can be decided

A dispute is opened with the button in the order while the order is in progress or awaiting confirmation. Describe what is wrong in the request.

What speeds up the review: screenshots of the profile and matches, date and time, a description of the discrepancy with the order parameters. We are not entitled to require a video recording or other evidence as a condition of review: it is we who must prove the quality of the service and the absence of our fault. We keep and present the chat history, progress log and price snapshot ourselves.

The decision is made by the service administrator. Support collects the materials but has no access to money. The review takes no more than 3 business days from the day the dispute is opened. The outcome arrives as an automatic message in the order chat; the administrator writes the reasoning as a separate message in the same place and sends it to your email on request.

A dispute review does not suspend or extend the 10-day statutory period for a monetary claim. If you have demanded a refund, the money is returned within 10 days of sending the demand — regardless of whether the review is finished.

What the system can do as a dispute outcome: a full refund (the order moves to the “refunded” status, we refund 100% of the amount paid) or a refusal to refund if the review confirmed that the paid scope was delivered — in that case we explain the conclusion with reference to the progress log and the chat.

Rework and partial refunds are not provided in the interface. By agreement with you we do them manually: rework — the performer continues or redoes the work up to the paid scope, if necessary the order is transferred to another specialist, the money stays on the order and the specialist is not paid until you confirm; a partial refund — calculated as in section 5. Both are recorded in writing in the order chat.

The interface allows one dispute per order. This is a technical limitation, not a limit on your rights: if defects remain after rework, write to contact@deadboost.com — we will review it in the same way and within the same time.

The administrator's decision is an internal procedure. It does not limit your right to make claims under the law, send a claim letter and go to court.

8. If we cannot fulfil the order ourselves

Sometimes no performer is available for your parameters, a service is withdrawn from sale or the game's rules change. In that case we let you know in the order chat and, at your choice, set a new deadline, reduce the price or refund 100% of the amount paid within 10 days.

Your claims for missing the deadline remain in force.

9. Game account suspension

Honestly about the main risk. In Piloted mode another person plays on your account. The game's rights holder may treat this as a violation of its rules and take measures against the account: a ban, a rating rollback, loss of access to the inventory. We disclose this risk before payment, and you accept it by placing the order. If the risk matters to you but you want to play — there is Duo and coaching: they do not involve handing over account access.

Accepting the risk is informed consent, not a waiver of rights. It does not deprive you of the rights provided by consumer protection law, including the right to compensation for harm.

We are liable under the law for harm caused to you in providing the service. In particular — but not only — for the use of third-party programs and cheats, playing outside the agreed procedure, changing account settings, disclosing your data, or disposing of inventory items. Liability is not limited to the order amount.

The agreed procedure is the one recorded in the order chat: playing time, heroes, restrictions. If nothing specific has been agreed, the basic prohibitions apply: no cheats or third-party programs, no changes to account settings, no sharing of access with third parties, no inventory operations.

• The account was suspended before work started — we cancel the order and refund 100%.
• The suspension is related to the provision of the service, including when it followed a rights holder review concerning the boost — we refund 100% of the amount paid regardless of the scope completed; harm is compensated under the law.
• The suspension was caused by circumstances that arose before work started and are unrelated to the service — we refund the part of the amount for the uncompleted scope as calculated in section 5. It is we who must document such circumstances.
• The cause could not be established — the dispute is decided in your favour.

10. Signing in to the account

Piloted requires access to the account. The login and password are not shared: the performer sends a sign-in QR code from their Steam client to the order, you scan it in the Steam mobile app and confirm the sign-in (the Steam Guard mobile authenticator is required). The QR code image is deleted after sign-in, cancellation or after 10 minutes; records of the sign-in remain in the order history. We have no separate encrypted credential storage and do not promise otherwise. For details on retention periods and deletion rights, see the Personal Data Processing Policy.

What we recommend: do not send your password or Steam Guard codes in the chat, do not disable Steam Guard, do not give access to your email or backup codes, and after the order is completed click “Sign out of all other devices” in the Steam Guard settings.

Report any request to disable Steam Guard, give access to your email or link someone else's phone to contact@deadboost.com immediately. Such requests are a breach of the working procedure on our side, and the dispute over them is decided in your favour.

11. Promo codes, discounts and tips

A promo code is single-use. It is tied to the order in which it was applied and has a validity period — the terms and the period are shown when the code is issued. The discount reduces the order amount, and we refund the amount actually paid, i.e. with the discount.

A refund is always made in money for the full amount paid. A used promo code is not restored after a refund — the system has no such mechanism. If you want compensation for the discount on your next order, write to contact@deadboost.com: we will agree on the method in writing. With a partial refund the discount remains on the remaining part of the order.

Tips are a voluntary extra payment for a service already provided. They are not part of the order amount, are not added to it automatically and are not selected in advance. Tips are left after the order is confirmed, so a dispute over the order does not affect them.

You can cancel unpaid tips yourself at any time. Paid tips are refunded if the payment went through by mistake or twice: write to contact@deadboost.com; the administration processes the refund within 10 days, by the same method and for the full amount.

12. Currency, method and period of refund

Prices and payments are in the order currency — rubles or US dollars, as shown at checkout and recorded in the price snapshot — and a refund is made in the same currency. Exactly the amount and currency shown on the payment screen and recorded in the order's price snapshot are charged. If the payment service charged the amount in its own currency, it also processes the return payment — in the charge currency; this does not affect the order amount.

A refund for a PayPal payment is made by the same method and to the same details as the payment: through PayPal to the same PayPal account or card the money came from. Payment system rules do not allow any other refund method. We do not set the exchange rate difference applied by your bank during conversion and cannot change it — but it does not reduce the refund amount.

A refund for a cryptocurrency payment is made through OxaPay, the payment service the payment came through, in the same coin and network the payment came in, to the wallet address you provide at contact@deadboost.com or in the order chat. We do not refund to the sender address without your confirmation: with exchanges and many wallets it does not belong to you. The refund amount is the amount due in the order currency, converted into the coin at that service's rate on the day of the refund transfer. We pay the network and service fees for the refund transfer. A transfer to an address given with an error cannot be reversed — check the address and network before sending it.

The refund period is 10 days from the day you sent the demand (for a cryptocurrency payment — and provided the refund address). We create the payment order within the same period and send payment confirmation on request. If the money has not arrived, let us know: we will trace the payment and send it again. A delay on the side of the bank or the payment service (PayPal, OxaPay) does not release us from the obligation to refund.

Nothing is deducted from the refund amount except the documented actual costs under section 5. The payment provider fee is not deducted.

We do not impose and do not use refunds in bonuses, promo codes or credit to an internal account: refunds are made in money.

We send you the receipt for the payment and the receipt for the refund — to the email in your account. Confirmation of the payment itself is sent separately by PayPal for PayPal payments; for cryptocurrency payments, the blockchain transaction serves as such confirmation. If a receipt did not arrive, write to contact@deadboost.com and we will send it within 10 days.

13. If you do not recognize a payment or have contacted your bank

The payment appears on your bank statement as PAYPAL *DEADBOOST. If you do not recognize the transaction, write to contact@deadboost.com with the date and amount: we will find the payment and respond within one business day.

We accept payment only from a card or account belonging to the customer. If there are signs of unauthorized use of a payment method, we may suspend performance until the payment is confirmed, and if there is no confirmation, refund the full amount.

If you have already contacted your bank to dispute the payment, let us know: we will provide the bank with the order log, chat history and calculation. Contacting the bank does not deprive you of the right to a refund under these rules. Coming to us directly is usually faster.

14. Missed deadlines and service defects

If we missed the agreed deadline, you choose what suits you:

In addition, you may claim compensation for the losses caused by the delay.

If the service was provided with defects, you may demand that they be remedied free of charge, a price reduction, repeat provision of the service or reimbursement of your costs of remedying them. If a defect is material, or we did not remedy it within the agreed time, you may withdraw from the agreement and receive the full amount back. Claims about defects may be raised within 30 calendar days from the day the order is confirmed.

We do not restrict your choice of claim and do not reduce this section to a single option.

• set a new deadline;
• reduce the price;
• entrust the work to a third party and claim reimbursement of the costs from us;
• withdraw from the agreement and demand a refund and compensation for losses.

15. Rights these rules do not limit

We list them explicitly to avoid any ambiguity. Nothing in these rules cancels or narrows:

• the right to cancel the service at any time before it is completed, paying only the confirmed actual costs;
• the right to withdraw from a distance contract within 14 calendar days of its conclusion without giving a reason; this right ends if the service has been provided in full with your consent given before the work started;
• the right to make claims for missed deadlines and for service defects — within the periods set by the laws of Georgia;
• the right to full compensation for harm caused to your property as a result of the service, including loss of access to the account and inventory;
• the right to withdraw from the agreement and claim compensation for losses if information about the service was not provided or proved inaccurate;
• the right to full compensation for losses and for the harm caused;
• the right to go to court, including without a prior claim letter; the claim is filed at the Contractor’s location in Georgia or at your place of residence where the mandatory rules of your country’s law give you that right;
• the rule that it is we, not you, who must prove the quality of the service and the absence of our fault;
• the right to a refund in money for the full amount by the same method used for payment.

16. Claims and court

Send claims to contact@deadboost.com. State the order number, what exactly is wrong and what you want: rework, a price reduction, repeat provision of the service or a refund.

First response within one business day. We review and satisfy a monetary claim within 10 days from the day the claim is sent. If the refund is delayed you may claim compensation for the losses this causes.

A pre-trial claim is not mandatory. You may go to court without sending one. We ask you to write to us first only because it is faster.

A dispute is heard by the court of your choice: at your place of residence or stay, at the place where the agreement was concluded or performed, or at the contractor's location. These rules contain no provisions on jurisdiction at the service's location or on arbitration.

For a consumer residing in Russia, protection under consumer protection law is preserved regardless of any choice of applicable law.

17. Versions of the rules

An order is governed by the version of these rules and of the Offer in effect at the time the order was paid. A new version applies only to orders placed after its publication and does not change the terms of orders already paid and in progress.

The version date is shown at the bottom of the page. On request to contact@deadboost.com we send the version that was in effect when your order was paid.

Version of 15.10.2026. Contact for all refund and dispute questions: contact@deadboost.com.